VidiCable FAQs

To register VidiCable, please follow these steps:

1. Click on the Key icon or the Menu icon located in the upper right corner of the interface.
2. Select "Register" from the options that appear. This will open a registration popup dialog.
3. In the registration popup dialog, you can copy and paste the registration email and license code into the provided fields.

After placing an order, the license key will be sent to the email address you provided during the purchase process. Usually, you should receive the license key shortly after the order is validated. If you haven't received the license key within a few minutes, please check your Spam or Promotion Email folder in case it was mistakenly filtered as spam or promotional content. Occasionally, delays caused by internet or system glitches, email typos, or other factors may affect the delivery time of the registration email. If you still encounter any issues, please don't hesitate to contact our support team for assistance.

VidiCable supports free video recording from various platforms including Twitter, YouTube, Vimeo, TikTok, Dailymotion, Abema, and more. By subscribing to VidiCable, you will also gain access to a powerful streaming video recorder that allows you to download shows and movies from popular video streaming sites such as Netflix, Amazon Prime, Disney+, Hulu, Max, Paramount+, Discovery+, U-Next, Apple TV+, Peacock, DMM, Hotstar, NHK+, Crunchyroll on both Windows and Mac computers.

The downloaded videos from VidiCable are available in MP4 or MKV format. This means you can enjoy them on most devices. You can also change the output format by accessing the General Setting window.

After renewing your subscription, you will receive a new license. To activate the program again, please follow these steps: Tap on the Menu icon in the VidiCable program, then click on "Register" > "Change Account" and enter the new license.

The auto-renewal service is enabled by default for all subscription-based programs. If you wish to disable it to avoid renewal charges, please make sure to do so before the renewal date. To cancel the auto-renewal service, kindly send an email to [email protected], and our team will assist you in canceling the service promptly.

Once the auto-renewal service is turned off, you will receive a notification email titled "Cancel Subscription of xxx" indicating the expiration date of your license code. You will not be charged again after this date.

VidiCable supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which allows for smoother program operation and faster download speeds. However, to fully utilize hardware acceleration, it is important to have the latest version of the graphics cards installed on your computer. Here's how you can check and upgrade your graphics cards:

1. Upgrading your graphics card is simple. Just right-click on the Windows Start menu, select "Device Manager," find "Display adapters," right-click on your graphics card, and choose "Update driver" from the drop-down menu.

2. In case the driver update fails, you can also install the latest graphics driver directly from the manufacturer's website: Intel / NVIDIA / AMD (select the appropriate link based on your computer). After upgrading the graphics driver, please restart your computer to activate the changes.

VidiCable offers three different subtitle encoding options to accommodate users' needs for playing videos on various media players or devices. The "External subtitles" mode allows you to save subtitles as separate files.

The "Internal subtitles" mode incorporates subtitles into the output video and allows you to save multiple language subtitles that can be switched as needed while playing the video on some players such as VLC Media player.

If your media players or devices do not have the capability to switch or add subtitles, the "Hardcode subtitles" mode is an excellent option for embedding subtitles directly onto your video. However, please note that you can only save subtitles in one language at a time with this mode.

1. To obtain HD-quality videos on Netflix, first, make sure that Netflix plays videos in HD quality. Sign into netflix.com, select your profile, and under My Profile, choose Playback Settings. Then, under Data Usage, select High.

If you have completed the above settings but still see poor video quality (around 480P), follow these steps to check the original video's resolution: open the Netflix web player on Chrome browser and play the video. Press "Ctrl" + "Alt" + "Shift" + "D" on the keyboard simultaneously, and details of the video will pop up where you can check the video's resolution.

2. Netflix provides only 480P quality for videos from Disney and Marvel on the Chrome Web player. Therefore, currently, VidiCable does not support recording those videos in HD quality.

If you encounter the "Failed 6001" error while downloading Amazon videos, follow these steps to troubleshoot:

1. Click on the video's title within VidiCable to verify that the video plays normally in the web browser. If it's a paid video, ensure that you have purchased the video beforehand.
2. If the video does not play, ensure that the website from which you are attempting to download the video matches your selected site in the Settings window:

• For the United States, select "Amazon US"
• For Germany, select "Amazon German"
• For Japan, select "Amazon Japan"
• For the United Kingdom, select "Amazon UK"
• For France, India, Canada, and others, select "PrimeVideo"

If you encounter any of these error codes, it may indicate that the disk to which you are downloading videos is running out of space, or the program is unable to create or access the designated output folder. To resolve this issue, try the following:

• Ensure that your disk has sufficient free space by cleaning up unnecessary files.
• Change the output path in the Settings window to a location with ample storage space.

If you encounter the "Failed 3213" error while downloading Netflix videos, try the steps below:

• Choose H.264 Video Codec in the Setting window.
• Uncheck the hardware acceleration.

If you encounter error codes not listed above or if the issue persists despite following the provided solutions, please share the following information with our support team at [email protected] for further analysis:

• Your computer's operating system.
• The website from which you are trying to download videos.
• The name or URL of the videos you are attempting to download.
• Send the log files to our support team by clicking the Menu button > Open log file within the program. Locate the logs folder and send all log files within the folder to our team.